Customer engagement is an irreplaceable ingredient for the success of any business. Research shows that customer loyalty is worth ten times more than a one-time purchase. Also, it has been found that if customers are happy with their interaction with a company, nearly all of them will keep using its products or services.
Furthermore, customers are highly likely to share their positive experiences with acquaintances and loved ones. Hence, by doing everything you can to provide an excellent customer experience, your Fintech business can significantly drive up revenue while minimizing or preventing bounce rates and churn.
Gamification in fintech is one of the most potent ways to reach new heights as a business owner in the 21st century. Gamification is growing in popularity with immense speed among various industries across the world. Back in 2020, MarketsandMarkets reported that the market size for Gamification is forecasted to grow from $9.1 billion in 2020 to $30.7 billion by the year 2025, tripling its size in just five years!
In this article, we will explore tried and tested methods and techniques to help you catapult your business to the moon and beyond with the help of Gamification!
Gamification means incorporating gaming mechanics into non-game environments. This includes going through fun missions and challenges, collecting points, earning rewards, etc.
A good old-school example of Gamification is the returning flyer programs offered by airlines. This technique motivates people to keep flying with the same company to become eligible for special savings rewards and other goodies.
Gamification comes with an arsenal of tools that keep users engaged with your website or application and attract fresh customers to your financial service. And there’s one thing that you can be sure of — today’s youth certainly love playing games!
By injecting game elements into your financial solution, you can interact with your customers much more efficiently, which in turn will open the doors to future investment from them.
And similarly to traditional video games, gamified apps carry rules, tasks, and rewards carefully designed to keep the user immersed and excited about interacting with your product or service.
As mentioned above, Gamification in Fintech is the application of game elements and techniques into non-gaming environments to provide a more enjoyable and engaging customer experience.
This usually includes setting goals, keeping track of progress, and completing objectives to win rewards such as financial bonuses, vouchers, and different kinds of large and small gifts. Fintech Gamification apps feature a point system, leaderboards, and badges to motivate customers to take specific tasks, such as saving money and carefully planning their budgets.
Gamification positively influences the following aspects:
Fintech companies can minimize bounce rates and boost revenue by cleverly Gamifying their businesses.
As Dr. Iain Donald of Abertay University, a leading European game design university, lays it out:
“The application of game design and technology to engage new audiences has proven to be extremely beneficial, both in the education and entertainment sectors. Increasingly that potential is being harnessed in other industries from medicine through to finance.”
If you’re still unsure about using Gamification as a solution to your business, here are 7 exciting benefits to consider:
One of the main benefits of Gamification in Fintech is that it encourages customers to think more about the importance of savings investment. Allowing them to set certain savings goals and rewarding them for sticking to their plans is one way to get this done.
Games have the power to explain complex and mundane financial information in fun and engaging ways. This also helps customers pay more attention and understand important matters more deeply.
Gamified fintech apps help customers develop self-tailored financial plans for the future, track their spending, and notify them about how much they’re spending and when they’re going overboard.
Gamification contains the secret recipe needed for influencing user behavior. The ingredients include point collection, score-tracking, exciting rewards gained through the completion of specific tasks, and other fun features that help people be more in touch with the know-how of insurance terms.
Financial sector businesses that want to be seen as more caring about the state of the environment can benefit greatly from Gamification. This can be done, for example, by motivating customers to complete certain tasks for a worthy cause.
Employee education can be made much more enjoyable by using realistic simulations with Gamification techniques. In comparison to regular learning programs, they allow people to learn more quickly and with less effort and frustration.
Gamification can bring a strong sense of community and bring people who use a particular service together. For example, customers can receive bonuses or rewards for recommending a bank to someone in their social circle.
Regardless of where Gamification is applied, to implement it effectively, you need to follow a few basic principles:
As you already know, gamified elements include a points system, badges, and scoreboards/leaderboards, among other things. However, Gamification principles can be applied in various ways, so there’s always space to experiment.
Below, you’ll find the most important Gamification ingredients for a positive and lasting customer-business relationship.
By smartly using precious client data, you can offer personalized financial goals, strategies, challenges, achievements, online courses, educational videos, blogs, and other valuable content relevant to each customer.
Giving people the option to choose, upload, and unlock specially customized avatars is a social element in the world of video games with veteran status. In the fintech industry, avatars can help elevate what is usually seen as mundane processes to a more fun and exciting state.
The term ‘titling’ is used in the gaming community to describe wild behavior that translates to negative results — e.g., a poker player going double or nothing with a bad hand or a pinball enthusiast tilting the machine.
No matter what fintech solution you have chosen, it should be designed with anti-tilting in mind so that clients won’t make poor financial decisions. Various fintech applications with gamification elements use bots powered by artificial intelligence highly trained to spot tilting behavior and send automated messages to clients before they’ve dug themselves into a hole.
Seeing what the money-trading applications of today are doing to create a sense of community can only inspire businesses to follow suit. Apps with strong gamification mechanics like Fortune City are proof that customers are excited about the chance to connect with friends and family.
Giving people the option to interact, join forces in challenges, and engage in healthy competition against one another for rewards, can create a much more engaging and immersive customer experience for everyone.
Gamification allows you to customize the customer experience in great detail.
This has been observed for decades in video games; people spend lots of time building their online persona and even spend money on virtual clothing to suit their tastes.
A study by professor Nadine Bol and a team of researchers revealed the reasons for this behavior. According to the study, people tend to immerse themselves more in an experience if they are given a certain amount of control and autonomy.
Your Fintech site or app can also take advantage of this. By adding additional options to choose background elements, colors, night and day modes (for easy-on-the-eyes experiences), and other customization options, you can give people an experience worth sticking around for.
One of the most crucial elements of a successful financial app is the ability to help people save money.
That is why it is essential to help customers get through their tasks and be transparent about their progress. Progress bars are a great way to achieve this, but that’s not all they can do.
This ageless tool can help customers stay motivated by giving them a dopamine kick every time they see the bar moving closer to their end goal. In turn, this translates into retention, loyalty, satisfaction, and, ultimately, revenue.
When it comes down to helping people be consistent with their savings, you should give them a specific result. For example, you can show users how much money they can get in return for investment.
The only action that is required from a user to have a chance at winning big in a game lottery is to participate. Winning a game of lottery requires no effort from users, yet it is a great way to excite them and keep them engaged with your website or application.
Leaderboards are a compelling Gamification feature that Fintech companies should highly consider when creating an app or site. In short, leaderboards represent top score lists allowing users to participate in friendly competitions.
You can increase engagement, productivity, and client satisfaction by allowing people to keep track of their scores and how well they are performing compared to others.
Another fantastic feature for helping people be consistent is ‘streaks’. This user interface pattern can be applied to any repetitive action of choice. For instance, a savings app can incorporate a feature that monitors how often users meet their saving goals.
Reward systems are a great way to attract and retain customers. By providing incentives for effort, a fintech company can deliver a better customer experience while boosting return on investment.
Hence, Fintech apps and sites can significantly benefit from gamified elements like points, badges, and other pride-stimulating techniques.
For example, a company can allow clients to earn unique coins for buying products or services from partner retailers and later redeem them for tasty discounts and gift vouchers.
Another way to do this is to hold a prize drawing for the most active users, encouraging them to engage with the app more often.
To successfully raise client awareness about financial content, including products and services, it is vital to gamify educational content. Businesses can implement various techniques that involve quizzes, puzzles, videos, and games to foster financial literacy while improving customer engagement.
For example, your app can provide educational content and a point system allowing people to win rewards such as movies, music tracks, tickets to social events, and so on.
To improve customer engagement and keep churn to a minimum, Fintech businesses can give people the ability to share their accomplishments, favorite features, and other fun in-app content via social media sites.
In addition, this type of Gamification helps companies attract new customers and increase awareness.
For example, an app can encourage people to share gifts and money with their loved ones. Users can also receive personalized rewards based on activities such as money remittances.
Successful businesses understand the value of investing in product authenticity. This can include product surface texture, sounds, smells, shapes, etc. For example, have you noticed that all KFC restaurants smell the same? This is done by design.
Although such subtleties often go unnoticed, they bring great value to the experience. These principles can also be applied to digital products. Seamless and unique interactions, animations, and exciting visuals help apps become more engaging and valuable to the customer.
Illustrations work like magic when it comes to humanizing the user experience for your product or service. They help explain complex information and bring a touch of color and enjoyment to the functionality of the user interface.
The words users are being greeted, informed, and entertained with play a vital role in their overall experience with the product or service. And while writing and branding are deep subjects in themselves, copywriting is an extremely powerful tool that introduces an element of fun and engagement for the user.
To find success in this area, you must write with clarity and purpose, stay away from jargon, and avoid addressing people in a monotone voice. Be playful, use tasteful humor when you can, and try to make your customer the focal point of the experience.
Below, we have listed some of the coolest examples of Gamification in the Fintech sector.
Cake uses a powerful Artificial Intelligence system to perform all customer transactions. It then makes a decision based on your personal preferences about which cashback rewards would best suit your particular needs.
Cake’s personalized system makes for a more relevant customer journey, and the rewards also serve as a form of immediate feedback — the perfect example of positive reinforcement that keeps people wanting to return for more.
Here we have a business that specializes in creating gamified software solutions for customer acquisition, loyalty, and engagement. Spindy needed to create such software for a customer retail sector business, but they were faced with some challenges.
The client’s bank did not have an API, so the team at Spindy needed to develop an algorithm to create encrypted files that the bank could use. In addition, they created a reward-balancing algorithm, which allows people to win up to 100% in cashback. Reportedly, Spindy has more than 10,000 downloads on Google Play.
Paypal uses a plethora of methods and techniques to attract and retain customers, but one stands out in particular. The company gives anyone who receives money from clients or friends a complimentary customizable landing page they can use to collect their Paypal.me money.
This gamified technique also helps freelance workers get paid more quickly, as well as making their experience easygoing and hassle-free.
This app is living proof that Gamification in Fintech can greatly benefit customers when it comes to being financially smart while keeping fit.
Emirates NBD motivates people to connect a gym account to monitor their day-to-day physical activities. It comes with various challenges and levels and allows users to earn points they can later redeem, as well as a progress bar to track their progress. For example, if a customer walks a certain amount (let’s say 12,000) steps in a day, they get a 2% interest rate.
When it comes to Gamification, Smartico.ai is a trusted and globally recognized leader in the field. And while it has a tight focus on the iGaming, Casino, and Sports Betting industries, Smartico.ai can be integrated with and help any business reach new levels of success, including stock trading.
Smartico.ai is a leader in providing state-of-the-art Gamification and CRM automation software solutions. Its CRM tool combines player analytics data with machine-learning algorithms to help businesses of various industries gain a deeper understanding of people and their needs while also providing valuable data insights to ensure retention, loyalty, and much more.
As a leading Gamification & CRM Automation solution, Smartico offers the following:
And that’s just a small sample of what’s on offer. Smartico can help your business grow exponentially by supplying the solutions needed to bring the motivation in your company to a whole new level. Book your free in-depth demo today at: https://smartico.ai/request-a-demo
Gamification can be of immense value to financial institutions as it has the power to improve customer interactions and make banking activities feel seamless and engaging. By gamifying their operations, Fintech businesses can boost their social standing while promoting useful and healthy customer habits — e.g., saving money and handling invoices more efficiently. Gamification helps people develop a deeper and quicker understanding of complex banking operations and products and make wiser financial decisions as a result. It can also help you offer a much more satisfying service to your customers, which will eventually transform into customer loyalty and help you collect valuable customer insights along the way.
The ultimate aim of Gamification is to motivate and encourage customers to use financial products and services on a more regular basis with the help of point-collecting, badges, score systems/leaderboards, prizes, coupons, vouchers, and so on. Meanwhile, financial businesses need to understand that this system is an element they need to strongly consider incorporating into their strategy to boost loyalty and build stronger, long-lasting relationships with their customers.
The Smartico.ai team wishes you the best of luck with gamifying your Fintech business, and, of course, we’re always here to help you succeed on your journey toward growth!
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