About the Role
Smartico.ai is a cutting-edge Marketing Technology Platform that empowers businesses to deliver personalised, real-time experiences throughout the user lifecycle. We are reshaping customer retention and engagement in the most dynamic e-commerce sectors through innovative CRM automation, gamification, and multi-channel communication tools.
To support our continued growth, we are looking for a passionate Customer Success Manager to join our team. In this role, you will guide our strategic iGaming clients in achieving their business goals using Smartico’s powerful CRM & Gamification suite.
This isn’t a sales position. The ideal candidate will have a background in Customer Support, Account Management, or CRM and a natural enthusiasm for marketing technology and business strategy.
Key Responsibilities:
- Own the relationship with strategic business accounts from contract signing through the entire customer lifecycle.
- Lead the onboarding process for new business customers, ensuring a smooth transition.
- Drive product adoption by helping clients develop successful usage patterns.
- Serve as the customer’s voice within Smartico, advocating for their business needs and goals.
- Provide product training, ensuring clients are well-versed in the platform’s features.
- Quickly address and resolve client issues by coordinating with the appropriate internal teams.
- Align customer goals with actionable account success plans, ensuring value and satisfaction.
- Act as a trusted advisor, deeply understanding clients’ businesses and helping them maximise the value of Smartico’s solutions.
- Manage ongoing communication and touchpoints with your assigned accounts, involving technical or commercial specialists as needed.
- Collaborate closely with the product team to channel customer feedback and manage product requests from key accounts.
Qualifications:
- Fluent in Portuguese.
- Experience in the iGaming sector is a huge advantage.
- A background in B2B Account Management for a technology provider, B2C VIP Account Management, or CRM is a significant advantage.
- Experience working with a technical product or a strong aptitude for learning complex technical concepts.
- Excellent written and verbal communication skills with a keen ability to listen and understand client needs.
- A customer-first mindset with high integrity and a collaborative team-player attitude.
- Strong problem-solving abilities, able to work efficiently under pressure in a fast-paced environment.
- Comfort working within a matrix organisation, collaborating across sales, product, customer support, and technical teams.
- Self-driven, curious, and results-oriented—these qualities are non-negotiable!
What’s In It For You:
- An environment that fosters collaboration and teamwork.
- Opportunities for personal and professional growth.
- Competitive salary and comprehensive benefits package.
Ready to redefine customer success with Smartico.ai? Apply now and be part of a company where your expertise shapes the future of B2B relationships!
