Customer Success Manager

About the Role

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Smartico.ai is a cutting-edge Marketing Technology Platform that empowers businesses to deliver personalised, real-time experiences throughout the user lifecycle. We are reshaping customer retention and engagement in the most dynamic e-commerce sectors through innovative CRM automation, gamification, and multi-channel communication tools.

To support our continued growth, we are looking for a passionate Customer Success Manager to join our team. In this role, you will guide our strategic iGaming clients in achieving their business goals using Smartico’s powerful CRM & Gamification suite.

This isn’t a sales position. The ideal candidate will have a background in Customer Support, Account Management, or CRM and a natural enthusiasm for marketing technology and business strategy.

Key Responsibilities:

• Own the relationship with strategic business accounts from contract signing through the entire customer lifecycle.
• Lead the onboarding process for new business customers, ensuring a smooth transition.
• Drive product adoption by helping clients develop successful usage patterns.
• Serve as the customer’s voice within Smartico, advocating for their business needs and goals.
• Provide product training, ensuring clients are well-versed in the platform’s features.
• Quickly address and resolve client issues by coordinating with the appropriate internal teams.
• Align customer goals with actionable account success plans, ensuring value and satisfaction.
• Act as a trusted advisor, deeply understanding clients’ businesses and helping them maximise the value of Smartico’s solutions.
• Manage ongoing communication and touchpoints with your assigned accounts, involving technical or commercial specialists as needed.
• Collaborate closely with the product team to channel customer feedback and manage product requests from key accounts.

Qualifications:

• Fluent in English and Ukrainian or Russian.
• Experience in the iGaming sector is a huge advantage.
• A background in B2B Account Management for a technology provider, B2C VIP Account Management, or CRM is a significant advantage.
• Experience working with a technical product or a strong aptitude for learning complex technical concepts.
• Excellent written and verbal communication skills with a keen ability to listen and understand client needs.
• A customer-first mindset with high integrity and a collaborative team-player attitude.
• Strong problem-solving abilities, able to work efficiently under pressure in a fast-paced environment.
• Comfort working within a matrix organisation, collaborating across sales, product, customer support, and technical teams.
• Self-driven, curious, and results-oriented—these qualities are non-negotiable!

What’s In It For You:

• An environment that fosters collaboration and teamwork.
• Opportunities for personal and professional growth.
• Competitive salary and comprehensive benefits package.

Ready to redefine customer success with Smartico.ai? Apply now and be part of a company where your expertise shapes the future of B2B relationships!