At Smartico.ai, we’re not just tackling technological challenges; we’re redefining the future of CRM Automation, Gamification/Loyalty tools, and Affiliate Tracking Software. Our platform is at the forefront of innovation, and we’re seeking passionate and creative Application Specialists to join our team of professionals.
The Job:
We are looking for a dedicated Application Specialist to provide expert-level support and management for our flagship product, serving multiple enterprise customers. The ideal candidate will possess deep knowledge of the application, be capable of delivering high-quality technical support, and work closely with our customers to ensure they maximize the value of our product. This role requires good problem-solving skills, technical expertise, and the ability to manage and prioritize multiple customer requests.
Key Responsibilities:
- Customer Support:
- Serve as the primary point of contact for enterprise customers.
- Provide advanced troubleshooting and support for technical issues, ensuring timely and effective resolution.
- Assist customers with the configuration, customization, and optimization of the application to meet their specific needs.
- Customer Training & Onboarding:
- Conduct onboarding sessions for new customers, ensuring a smooth implementation of the application.
- Deliver training programs and workshops to educate customers on best practices and advanced features of the product.
- Incident Management:
- Monitor and respond to customer inquiries and incidents, using ticketing systems to track and manage issues.
- Escalate complex issues to the development team when necessary, while maintaining ownership of customer communication.
- Customer Relationship Management:
- Build and maintain strong relationships with key stakeholders at customer organizations.
- Regularly gather customer feedback and work with internal teams to enhance the product and address customer needs.
- Documentation & Reporting:
- Create and maintain documentation, including FAQs, troubleshooting guides, and user manuals.
- Provide insides on customer issues, trends, and application performance to management.
Qualifications:
- Experience:
- Previous experience in a customer-facing technical support role, preferably B2B.
- Demonstrated expertise in supporting a single product/application in a B2B environment.
- Technical Skills:
- Familiarity with ticketing systems like Jira, etc.
- Language Skills:
- English: Must be fluent in reading, writing, and speaking.
- Portuguese: Proficiency is an advantage.
- Turkish: Proficiency is an advantage.
- Soft Skills:
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and manage multiple customer issues simultaneously.
Preferred Qualifications:
- Experience working with Affiliate Marketing tools.
Growth Opportunities:
Experience personal and professional development like never before. We provide a platform for your career to soar.
Competitive Rewards: Your talent deserves recognition! Enjoy a competitive salary and a host of social and welfare benefits, including health insurance, team buildings, company vacations, and more.
Ready to be part of our innovation journey? Apply now and be at the forefront of shaping the future!
Join Our Team! Submit Your Application
