CRM Automation & Gamification Platform

B2B Success Manager

Shape the Future of Customer Success at Smartico.ai!

Are you a relationship maestro with a knack for turning clients into long-term partners? Smartico.ai, a pioneer in CRM Automation & Gamification, is on the lookout for a dynamic B2B Account/Success Manager to join our growing team.

Why Smartico.ai?

🌟 Customer-Centric Innovation: Be part of a company that puts customers at the center of everything. Smartico.ai is not just about technology; it’s about crafting unparalleled customer experiences and succsess.

πŸ’‘ Cutting-Edge Solutions: Join a team that’s revolutionizing CRM Automation & Gamification. Your role will be pivotal in ensuring the seamless delivery of solutions that exceed customer expectations.

🀝 Collaborative Culture: We believe in teamwork, collaboration, and the power of building strong, lasting relationships. Smartico.ai is a place where your ideas matter, and your impact is tangible.

What You’ll Be Doing:

πŸ”— Relationship Architect: Serve as the focal point of contact for all things customer-related. Your mission? To build and nurture strong, long-lasting relationships that transcend transactions.

🌐 Customer Advocacy: Advocate for our customers internally, ensuring their needs are met and exceeded. Be the voice of the customer in shaping the future of our solutions.

πŸ“ˆ Solution Delivery Maestro: Ensure the timely and successful delivery of our solutions according to customer needs and objectives. You’re not just managing accounts; you’re orchestrating success stories.

πŸš€ Business Expansion: Collaborate with clients to uncover new opportunities and expand our business footprint. Your strategic insights will contribute to the growth and success of Smartico.ai.

πŸ“Š Progress Communication: Clearly communicate the progress of monthly/quarterly initiatives to both internal and external stakeholders. Your insights will guide our collective journey to success.

πŸ—‚ Project Wizard: Prepare detailed reports and project plans on account status. Your organizational skills will be key in keeping everything on track.

🚨 Challenge Conqueror: Assist with challenging client requests or issue escalations as needed. Your proactive approach will turn challenges into opportunities.

πŸŽ“ Knowledge Ambassador: Provide training to customers during the onboarding process and share your in-depth platform knowledge. Empower our clients to make the most of our innovative solutions.

Requirements:

  • Proven work experience as a B2B Account Manager, Key Account Manager, Junior Account Manager, or in a relevant role.
  • Highly organized with multitasking abilities.
  • Solid experience with CRM solutions and MS Office (particularly MS Excel or Google alternatives).
  • Proficient in document creation and management.
  • Track record of delivering client-focused solutions to customer needs.
  • Ability to manage multiple account management projects while maintaining a sharp attention to detail.
  • Strong verbal and written communication skills in English are a must.
  • Patient, active listener with a passion for service.

Believe in Relationships and Fun:

At Smartico.ai, we believe that relationships and fun go hand in hand. Join a team that values not just transactions but the journey of creating meaningful and enduring partnerships.

What’s In It For You:

  • An environment that fosters collaboration and teamwork.
  • Opportunities for personal and professional growth.
  • Competitive salary and comprehensive benefits package.

Ready to redefine customer success with Smartico.ai? Apply now and be part of a company where your expertise shapes the future of B2B relationships!