Loyalty, Gamification & CRM Automation Platform

B2B Account & Success Manager

Smartico.ai is a multi-channel Realtime Gamification and Marketing Loyalty Platform. We enable companies to drive customer engagement and increase revenue by providing personalized marketing and retention tools.

We are looking for a B2B Account/Success Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to maintain ongoing customer relationships, networking and provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints, requests and suggestions.

RESPONSIBILITIES:

  • Serve as the a focal point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients
  • Prepare reports and project plans on account status
  • Assist with challenging client requests or issue escalations as needed
  • Provide training to customers during onboarding process
  • Provide the know-how to customers with regards to the platform

REQUIREMENTS:

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Highly organized and able to multitasking.
  • Solid experience with existing CRM solution and MS Office (particularly MS Excel or google alternatives)
  • Experience in documents creation and management.
  • Experience delivering client-focused solutions to customer needs
  • Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Strong verbal and written communication skills in English – Must!
  • Patient, active listener with passion for service.

YOU BELIEVE THAT WORK AND FUN, IN FACT, COEXIST:

We are a bleeding-edge, strong financially backed company, in the automated online marketing industry. Our company is fully funded by an outstanding array of successful, seasoned entrepreneurs and business leaders. If you are looking for a chance to have a say in the technologies you work with, make an immediate, meaningful impact, have your experience valued, do not hesitate to apply!

As part of our team you will enjoy:

  • Friendly environment and a team of experts in the field, motivated people that are ready to teach and share unique knowledge.
  • Personal and professional development and growth opportunities.
  • Competitive salary!
  • Excellent social and welfare benefits such as healthy food options, Health Insurance, team buildings, company vacations etc.