Canvas activities include messages, decisions, updates, or a combination of these elements, dragged onto the Journey Builder canvas. In a Multi-Step journey, the activities you configure affect each contact until they reach a goal or the end of the journey.
You can also split the activities within the journey. For example start the journey for a certain population of Roulette users for example, and then at some point in the journey to separate them into 2 paths – Female users will continue in path A and Male users in path B.
Activities appear in the builder panel according to their headings:
Flow Designer
- Communication
- Email (see “Email templates” for more information)
- Popup (see “Popup templates” for more information)
- SMS (see “SMS” for more information)
- Inbox (see “Inbox” for more information)
- IVR Call (see “IVR” for more information)
- Slack message – Send slack message to your organization with alerts concerning the campaign
- Mail to Risk – Send mail to your Risk department for suspicious activities
- Mail to Support – Send mail to your Support Center to notify them about stages in a campaign that a single user finished
- Actions
- Deep Link
Use deep links to direct the players to specific sections in the Smartico widget, or pages on your site. - JS Code (i.e Open cashier)
- Web Hook
Use external APIs directly from the flow builder - Enable/Disable screen recording
Start/Stop recording the users screen after specific activity
- Deep Link
- Monetary
- Add Bonus (see “Bonus templates” for more information)
- Add Points
- Flow Control
- Funnel Marker
Use funnel markers to count the users in each step, and to be selected and presented in the report BI - Delay
Use delay after activity (deposit done -> delay 5 minutes -> send push) - Delay until
Use delay until specific date, or day of the week (deposit done -> delay until Sunday -> send push) - Wait for Event
(deposit done -> wait for event “total balance=0” -> send push) - Convert Campaign after specific activity
- Stop Campaign after specific activity
- Funnel Marker
See “Global Conversion/Stop rules” on campaigns for more information.
- User Profile
- Update Property
Update any custom property such as status, name etc - Check User Profile
After certain activity you might want to check user profile for some change (i.e you want to communicate with a user and want to check if Push Notification status = ALLOW, IF YES -> Send push, IF NO -> Send SMS) - Tag/Untag customer
Create personalized tag after activity
- Update Property
- Other
- Annotation
Place comments on the canvas
- Annotation
