Realtime Marketing-Gamification Platform
Using all sorts of communication channels is very important, but it’s also important to know when it is the best time to contact your customer, and which channel to use.
You can easily control that with Smartico “Activity hours” feature by defining the hours and the days you want to engage with your customers for each communication channel:
To configure these channels and their corresponding activity hours simply do the following:
You will find JSON array with which you will configure the Hours and the Days.The hours are set as HH:MM
Note: All Hours and Days are in USER TIMEZONE
Example:To set Activity Hours for SMS, from 8AM to 6PM, which will not be sent on any day of the weekend, follow this method:
When creating the flow of your campaign, and adding communication actions, under “Allowed communication hours” you will have 3 options to choose from:
Please note, that Activity Hours delay is only while campaign is running. If the user at 3AM for some reason stopped campaign due to any action or campaign has ended, the communication will be lost.This is done to prevent cases like RND campaign where some communications are scheduled for the night (late-night registration) and a communication promoting the First Deposit Bonus should go out to the user in the morning of his Time-Zone – but he already deposited during the night and the offer is no longer valid.
If you have any questions or if you need help setting up the Activity Hours, please contact your account manager or Smartico support team.